Lost & Found Central is a turnkey managed service developed by NetTracer to meet the unique needs of the airline industry’s lost & found unchecked item returns process. Lost & Found Central leverages NetTracer’s vast experience in tracing, matching, and returning airline baggage and lost & found items, while also providing a centralized returns processing center for airlines, rental car companies, and even trains to leverage for the quick return of lost items back to their impacted passengers.
Sign in to your Frontier account with your Frontier ID to view and pay bills, enroll in auto bill pay and paperless billing. The Next Generation of Baggage Resolution, Lost Item Returns, and Claims Processing Solutions. If United would buy JetBlue, it would trash Mint and convert everything to United Business/F. JetBlue as a boutique, upscale experience would seize to exist. Scores of customers (including myself) would immediately bail and probably fly DL. In effect, United would just have thrown money into a black hole.
Brad then entered the bag’s description into NetTracer, and got a 100% match on a bag in Denver. He called DEN’s supervisor on duty, Loreli, who confirmed they had the bag and verified its contents. Link opens in a new window operated by external parties and may not conform to the same accessibility policies as JetBlue. Usage Terms © American Airlines, Inc. All Right Reserved.
Self-Service Technology for Lost & Found Management
Provides a self-service technology strategy for unchecked lost articles, integrating with customer’s websites, allowing for proactive automated initial and follow up communication to passengers regarding their lost item status.
Operational Scalability and Space Optimization
Provide customers with access to a scalable business process that can expand quickly to address seasonal volume demand, while eliminating the need for local storage, processing space, and manpower at an airport or train station.
Improved Customer Experience
Utilizes NetTracer’s advanced tracing technology to match lost items with lost item reports, achieving very high return rates to passengers. More importantly, internal customer experience objectives required of the lost & found process can be exceeded.
Process Baggage Claims:
- Easy to follow workflows combined with NetTracer’s advanced tracing capabilities allow for efficient processing of delay, damaged, and loss claims.
Detect Fraudulent Claims:
- NetTracer alerts claims representatives to fraudulent claim indicators, delivering real-time results, providing secure communication between participating airlines, equipping them with the knowledge to make informed decisions about potential fraudulent baggage claims.
- Encryption and Privacy Protection: Sensitive information, such as driver’s license, passport and id numbers, are stored in one-way encrypted formats that are never viewable by users.
Jetblue Nettracer Baggage
Configurable features:
- Privacy and Security Policies: Allows your airline to configure the matched claims data displayed to other airlines
- Request and Approval Workflow: The integrated request and approval process allows airlines to quickly and easily request data from each other
Nettracer Alaska Airlines
Customer Portal Communication Tool
Live Nettracer Baggage
- Agents and passengers can communicate throughout the claims process, driving efficiency and improving customer service. These efficiencies lead to reduced time to process and quicker payment for affected passengers.
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